Job Information
Motion Recruitment Partners Technology Support in Atlanta, Georgia
Technology Support
Atlanta, Georgia
Local Only
Contract
$24/hr - $28/hr
Premier Atlanta-based organization is seeking an experienced Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
Responsibilities:
Provide assistance to users in troubleshooting technology issues at different locations, media centers, admin facilities and support offices.
Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
Set up new devices, workstations, print stations, and assignments to default printers.
Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.
Required Skills:
5+ years of providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
Imaiging / SCCM experience is highly preferred
Experience supporting Windows 10, Office 365 applications, and Internet browsers (Internet Explorer, Chrome, Safari).
Experience with Active Directory.
Must have experience supporting peripheral devices (e.g. network and personal printers)
Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
Microsoft Certification (MCP or MCSE or any desktop support certifications) is ideal but not required. A+ Certification is helpful but not required.
Knowledge of one or more operating systems, such as Windows/Microsoft, Mac, or Linux.
MUST have own reliable transportation to travel to different locations within Atlanta.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Maya Russo
Specialization: Technical Support