Job Information
Motion Recruitment Partners Customer Service Representative in LITTLETON, Massachusetts
Customer Service Representative
LITTLETON, Massachusetts
Onsite
Contract
$18.42/hr - $23/hr
Our Client is seeking a CSR for a contract opportunity in either Littleton, MA or Plainville, CT. Candidates who have experience in quoting price and delivery, order status, entering orders, working with credit dept, and outside sales will hit the ground running. This position is responsible for effectively handling requests and inquiries from customers and sales force pertaining to orders, quotes, stock availability, shipping specifications, and product information to ensure customer satisfaction.
Company's salespeople provide the highest levels of technical support in the industry. Customer Service Representatives (Inside Sales) professionally represent the Company to Customers with the knowledge and skills to provide them the product or service they need.
Contract Duration: 5 months with potential for contract to direct hire
Qualifications:
Good customer service and communication skills
Reliable, organized, detailed and focused
Industry and sales experienced
Moderate computer skills, including communicating internally and externally via email
Work experience in Microsoft Office; proficiency in Excel
Ability to multi-task and manage time well
Knowledge of supply chain systems
Knowledge of industrial products helpful
High School Diploma or GED
Job Responsibilities:
Respond to customer inquiries, provide quotes and take customer orders
Order and source products
Negotiate sale and purchase prices
Proactively generate sales and promote Company products
Expedite backorders
Assist with pulling inventory and preparing shipments
Assist with customer returns
Interact with customers and suppliers to obtain and fill orders correctly
Troubleshoot customer concerns.
Competencies:
Microsoft Word
Microsoft Excel
Microsoft Outlook
Achievement Orientation
Persuasiveness
Initiative
Interpersonal Skills
Time Management
Planning and Organizing Skills
Judgment
Physical Demands:
This is a largely sedentary role performed on the phone the majority of the time; however, some movement is required. This would require the ability to lift packages, boxes, files, open filing cabinets and bend or stand as necessary. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. This position may occasionally lift up to 10 pounds of weight/force.
Position Type and Expected Hours of Work:
This is a full-time position. Days and typical hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and the employee must work 40.0 hours each week.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Jessica Eisenberg
Specialization: Administrative / Clerical